NVEEVO, a leading US and Caribbean based live interactive data solutions outsourcing firm offers the world's first real time service for 24 hour a day/365 day a year web chat operator outsourcing. The actual service, marketed with the brand name Chat247 from the company's existing call center.

As a result, and in preparation for anticipated demand, Nveevo is being relocated to a new state-of-the-art facility located in a Santo Domingo’s free trade zone, and will have a capacity of 600 operators for voice and data services combined.

“Living in a world that is constantly evolving and becoming more and more demanding, it's necessary to look for new answers that make sense and increase effectiveness. This is exactly what Chat247 does best,” says Operations Manager Esteban Maldonado. The company plans to use their new facility and a plethora of new services to offer a new total outsourcing approach, using new mediums that other more traditional companies cannot or do not offer.

The company provides the service as a globally offered product from inception, using an approach that completely eliminates geographical barriers. When asked, the company's Santo Domingo based Chairman, Hamlet Batista, furthered that “considering how important it is to stay in touch with your customers, regardless of language, time zone or preferred contact medium, we are very confident our Chat247 service will drastically help businesses of any size improve their bottom line while reducing costs.”

The pricing structure is scalable, having a low monthly fee based on the amount of chat coverage (time/minutes) the customer requires, with a minimal charge for completed chats which naturally varies by the volume. Thus larger customers pay more for more frequency due to higher traffic web sites, and smaller customers pay less, while each customer's billing varies by the number of minutes per chats completed.

Nveevo focuses in providing affordable service to the masses. There are tens of thousands of small to medium size companies utilizing on line chat for customer service and sales. We know the majority of them cannot service these chats 24 hours a day, or in multiple languages. Chat247 offers them an extremely cost affective way to provide the same live on line customer experience that the “big boys” offer. Through customization and additional service tailored to each of our clients and their customers, we believe we can make their customer's experience even better than their larger competitors offer, thus giving our clients a new competitive advantage never before possible. In the near future, we will begin offering Chat247 to enterprise customers with complex solutions sold by seat,”

Will Chat247 create a new sector in the on line chat marketplace? Will more businesses opt for on line chat now that it requires less effort and more options to the customer? Led by NVEEVO and Chat247, only time will tell…